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Administration

Introduction​

The Administration section covers the administrative tasks required to set up and manage your Deepdesk deployment.

Deepdesk Architecture​

Deepdesk consists of two main components:

Deepdesk Studio​

The admin portal where you can manage content, users, and settings. This is where administrators configure:

  • User accounts and permissions
  • Authentication methods
  • Platform integrations
  • System-wide settings

Platform Integrations​

Platform Integrations bring Deepdesk AI features into your existing customer service platform through widgets and user interface elements. These integrations enable agents to access Deepdesk capabilities directly within their familiar workspace.

For detailed information about supported platforms and integration options, see Platform Integrations.

Core Features​

This section covers the essential features that form the foundation of your Deepdesk deployment:

Accounts and Profiles​

Organization and user account management. Learn how to:

  • Create and manage user accounts
  • Configure user profiles and preferences
  • Organize users within your organization
  • Manage account settings

User Management​

Access control, roles, and permissions. Understand:

  • User Roles: Agent, Studio Editor, Manager, Assistant Editor
  • Automatic Role Assignment: Configure role-based access via SSO
  • Access Requests: Manage new user approvals
  • Trial Mode: Control user creation for trial accounts

SSO Setup​

Step-by-step guide to configure Single Sign-On for your Deepdesk deployment:

  • Identity Provider Configuration: Set up OAuth2/SAML integration
  • Platform-Specific Guides: Microsoft Entra, Genesys Cloud, RingCentral
  • User Role Mapping: Automatic role assignment from SSO claims
  • Testing & Troubleshooting: Verify SSO configuration

For technical implementation details, see Authentication Architecture.

Platform Integrations​

Integration with various customer service platforms. Discover:

  • Supported CX platforms
  • Integration setup and configuration
  • Platform-specific features
  • Troubleshooting common integration issues