Style Suggestions
Style Suggestions is a feature that provides real-time recommendations to customer service agents on how to improve their communication style during interactions with customers. By checking the use of keywords in messages, Style Suggestions can help enhance clarity, tone, and professionalism, ultimately leading to better customer satisfaction.
As a contact center manager, you can create and manage keyword triggers that prompt Style Suggestions based on specific words or phrases used by agents. This allows you to tailor the suggestions to align with your organization's communication standards and customer service goals.
