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User Guide

How do I create a Personal Suggestion?

Personal Suggestions are your own reusable replies. They show up at the top of Next Best Message, Search & Autocomplete for you.

To create one:

  1. Open the Deepdesk sidebar → Personal Suggestions
  2. Click Add Personal Suggestion
  3. Fill in the fields:
    • Text: The response you want to reuse. Keep it concise and ready to send.
  4. Save
tip

Use template variables to personalize your suggestions.