Genesys Cloud — Overview

Deepdesk integrates natively with Genesys Cloud using an injected widget, OAuth‑based SSO, frontend‑based data ingestion, and platform API connectivity.

Capabilities

• Injected Agent Assist widget in Genesys Cloud UI
• Frontend ingestion for real‑time conversation data
• OAuth2 SSO and role mapping
• API connectivity for user enrichment and ticket updates

See the User Guide and Developer Guide for setup and technical details.